Refund Policy
At ColdHush, we want you to be fully satisfied with your purchase. Please review our refund policy carefully before ordering.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused, undamaged, and in its original packaging
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Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
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Used products
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Clearance or final sale items
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Gift cards
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Products damaged due to misuse, improper installation, or neglect
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days
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Original shipping fees are non-refundable
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
For large or freight-shipped items (such as cold plunges or chillers), return shipping may require special coordination and additional costs.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at
support@coldhush.com
Include photos or videos to help us resolve the issue quickly.